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HT5012 I am having difficulty XMIT/REC text messages to family members using Android phones?  I have a 3GB data plan and all switches and buttons are set properly.  Any suggestions?

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I am having difficulty XMIT/REC text messages to family members using Android phones?  I have a 3GB data plan and all switches and buttons are set properly.  Any suggestions?
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The best answer:     Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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